The checks you should make before contacting us

The following are the first steps you should follow try before contacting us REGARDLESS of the issue.

  1. Close down the Asyra Pro software, if the software is unresponsive then hold down keys CTRL- ALT-DEL to bring up task manager and close the program by selecting End task.
  2. Restart the Asyra Software, is the problem still present? If yes, close the software down once again. Disconnect the USB cable and, turn the Asyra off.
  3. Turn the Asyra Pro back on, reconnect the Asyra to the computer and then restart the software. If problem is still present, close the software again.
  4. Restart your computer. If the problem persists, select the- START icon>> Shut Down>>Restart.

Once your computer has reloaded, ensure your Asyra is switched on and connected to the computer. Restart the software once again, if the problem still persists then make a note of any error messages and note any unusual behaviour within the software or evidence of any data loss.

Check that you have installed the latest version of the Asyra software. It is important to keep your software up to date, as some of the issues you are experiencing may have been fixed by updates issued by GTECH.

Ensure your firewall/antivirus software is disabled, or that the Asyra is allowed as an exception by your computer’s firewall when an Asyra update is initiated. The firewall could disrupt the update’s installation and cause the software to malfunction.

If you are experiencing A32 errors and your computer is running Windows Vista or Windows 7, ensure your Asyra Pro is set to Run as Administrator. This can be carried out by right clicking on the Asyra Pro desktop icon and selecting ‘Run as administrator’. You can set this as the default setting via the Properties setting also accessed by right-clicking the icon.

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