Software issues/errors that occur shortly after installing a Web update

All modern day computers have a Firewall supplied by Windows or Anti-virus software such as Kapersky, AVG etc. The purpose of the firewall is to safeguard and protect your computer from hackers, any other unauthorised programs, or people trying to invade your computer while you are using the internet. On some computers, the firewall will mistakenly think the Asyra software is a virus or unauthorised software and automatically block the Asyra from communicating with the internet.

The Firewall will not block the Asyra from working on your computer, as it has no bearing on anything you do on your own computer. However, it may take action when the Asyra program is attempting to communicate with the internet i.e. fetching and completing web updates. The problems start if the firewall blocks the Asyra. That’s why it is crucial for you to tell the Firewall it is safe to allow the Asyra software to communicate with the Internet.

It is important after installing the Asyra software and before beginning to run any updates, that the Asyra software is allowed through the computer’s Firewall as an ‘exception’. If the firewall/ anti virus software blocks the Asyra from fully installing updates, it could lead to corruption of the software and you will get frequent error messages, functions not operating correctly or not at all and, issues running tests etc. The following steps will help to avoid such problems.

START- Control Panel – Windows Firewall

Once within the firewall section, you will see the current status of the firewall shown. If you get a message saying ‘Firewall is controlled by….’, this means the firewall is controlled by your Anti virus software so the firewall settings need to be altered within the anti virus program and can’t be altered from the Windows firewall section.

If you have fully comprehensive Anti virus software, it is most likely that the Anti virus software will have it’s own Firewall built into protect your computer. We would like to give you a comprehensive explanation of how to change the firewall settings within your anti virus software but, because of their operational differences we cannot. Therefore, we recommend using the ‘Help’ menu within your anti virus software to find out how to alter the firewall settings.

If your firewall is controlled through Windows, it’s easy to change the settings to allow the Asyra as a safe program. While in the ‘Windows Firewall’ area, click on ‘Allow a program or feature through the firewall’, you will see a list of the allowed programs on your computer. Click on ‘Change Settings’, then check to see if ‘Asyra Pro.exe’ is already listed. If ‘Asyra Pro.exe’ is in the list then put a tick beside it in the column under ‘Work/Private’ use. If the program is not already on the list, it must be added manually by selecting ‘Add another program’.

On Windows XP, the process is Control Panel- Windows Firewall- Exceptions- Add Program- Asyra Pro.exe, then ensure Asyra Pro is ticked under ‘Exceptions’.
We have found that sometimes windows will block the executable download. To Fix: go to Control Panel > Windows Firewall > Exceptions > Add Program, and add Asyra PRO

Also, go to Control Panel > Internet Options > Security > (click on) Trusted Sites > Sites and type in then click Add, then type in and click Add

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