from NutriVital

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Healthcare technology to enhance your treatments and your business

Technical Support

This page is a resource put together to support users of the Asyra. It is rare for users to experience any technical problems with the Asyra AT3 or Pro. Before spending time on your support issue, please make sure you have updated to the latest version of the software using web update. This happens automatically with the Asyra Pro.

If you do experience any difficulties, we hope that it will be covered in this page. Extended warranties and insurance are available on all the systems that we supply. For any further information or support, please contact us via email on support@nutrivital.co.uk and we will answer as soon as possible, always within 24 hours.

Asyra Technical Support Policy

GoToMeeting instructions for Remote Demos, Training and Support

Important information for Apple MAC users

The Minimum Screen size/resolution required for the Asyra Pro

The checks you should make before contacting us....

How to force a web update

Allowing the Asyra to be recognised by the Firewall when updating

Software issues/errors that occur shortly after installing a Web update.

COM Port Issues- If you see the Red "Attempting to Connect to a COM port'' message

Carrying out a System Restore to solve any recent issues/errors...

Probes become unresponsive - Asyra Calibration

Dilution Scan – Individual Dilutions - My System Is Locking Up

I cannot switch off my Asyra

I would like to Back Up my client files on to a USB memory stick or CD

Moving your Asyra Software and Data to a New Computer

I would like to run my Asyra from 2 different laptops. Can I syncronise the databases?

Adding your own logo to Asyra reports

Windows XP, and Vista Installation Instructions

Windows 7 Installation Instructions

My CD or Asyra Memory USB stick is corrupt or lost - can I download the Asyra Pro software from the internet?

How Can I Insure My Asyra?

Asyra Pro - Video Playing Issues

Vista Database Saving Issue - A32 Error

Hibernation and Standby

McAfee AntiVirus

Asyra Pro Software Upgrade

Asyra Research Abstracts

      

© NutriVital Health Limited 2011